What you will learn

• Security concepts, customer service, and business processes.
• How to install and troubleshoot common components like desktops, laptops, network and wireless devices, CPUs, memory, disks, power supplies, and expansion cards.
• Set up and use of client-side virtualization and SOHO networks.
• Troubleshooting mobile device operating systems.

How you will benefit

• This program will prepare you to obtain a CompTIA A+ Certification designation. After completing the program, you're encouraged to set up your own exam dates and times at a testing center close to you.
• Adding CompTIA A+ Certification to your resume will give you an edge as a professional in the IT industry.

1. CompTIA A+ (220-1001)
2. Hardware
   1. Desktop Assembly
   2. Laptop Assembly
   3. Motherboards
   4. BIOS
   5. Processors
   6. Memory
3. Hardware Part II
   1. Cooling and Power
   2. Troubleshooting
   3. Hard Drives
   4. Storage Devices
   5. Supporting Devices
   6. Installing Devices
4. Networking
   1. Network Connections
   2. Router Setup
   3. TCP/IP
   4. Local Networking
5. Mobile and More
   1. Mobile Devices
   2. Mobile Device Security
   3. Virtualization
   4. Printers
6. CompTIA A+ (220-1002)
7. Windows
   1. Windows Interfaces and Tools
   2. Additional Interfaces and Tools
   3. Windows Installation
   4. Additional Installations
   5. Maintenance
   6. Command Lines & Remote Desktop
8. Troubleshooting
   1. Solving Problems
   2. Solving Additional Problems
   3. Boot Process & Startup
   4. Re-installing & Common Issues
9. Security
   1. Securing Windows
   2. Sharing Windows Resources
   3. Securing Resources
   4. Malicious Software & Best Practices
10. Mac & Linux
    1. MacOS
    2. Linux

Hardware Requirements:

• This course can be taken on either a PC or Mac. Mac users are encouraged to have access to a Windows environment on their device.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment.The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• A+ Guide to IT Technical Support

Although there are no prerequisites to enroll in the course, CompTIA recommends all A+ exam applicants have up to 12 months of hands-on experience in the lab or field before taking the certification exam. Additionally, you should have basic knowledge of computer hardware and operating systems—for example, how to power up and log on to a machine, how to use a mouse and keyboard, and basic Microsoft Windows navigation skills.

This course is for you if you're interested in pursuing a career in information technology, specifically related to PC technology. This course will prepare you to obtain a CompTIA A+ Certification designation.

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare me for a certification?

Yes, you will be prepared for the 200-301 CCNA – Implementing and Administering Cisco Solutions (CCNA) Exam.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion. You will also receive an exam voucher if you selected the voucher included version course for the 200-301 CCNA certifying exam once you've met your financial obligation and completed all coursework.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.