What you will learn

• Learn to think about budgeting in a strategic, integrated manner
• Gain strategies to solve problems and challenges on a collaborative basis
• Understand the legal issues involved in operations, including agency and employment law
• Learn seven management disciplines
• Develop a foundation for negotiating with great awareness and effectiveness
• Learn about the key areas of business management

How you will benefit

• Begin your career as an IT professional or develop your existing skills to move up at your current job
• Learn to communicate and lead a team effectively
• Understand how to successfully run a department and what financial and legal regulations you'll be held to
• Discuss ways in which you can benefit your organization, from decision making to cultural shifts, that will make you an asset to any team

1. Management Issues in the IT Environment
   1. Introduction and Components of a Successful Manager
   2. Organizational Culture and Change
   3. Power and Perceptions
   4. Leadership and Risk
   5. Strategies, Decision Making, Empowerment, and Accountability
   6. Customer Relationship Management and Quality
   7. Human Resource Management
   8. Financial Accountability
   9. Summary
2. Collaborative Problem Solving
   1. Introduction
   2. Backgrounds, Management, and Leadership
   3. Communication, Motivation, and Development
   4. Summary
3. Strategic Management in Operations
   1. Introduction and Overview
   2. Definitions and Business Models
   3. Categories of Strategies
   4. Strategic Planning Models
   5. Creating Strategic Alternatives
   6. Implementation
   7. Conclusion
4. Business Best Practices
5. Financial Accounting for IT Managers
   1. Introduction and Overview
   2. Importance of Financial Statements
   3. The Balance Sheet
   4. The Income Statement
   5. Statement of Cash Flows
   6. Financial Ratios
   7. Conclusion
6. Legal Issues in Operations
   1. Introduction
   2. Sources of Law
   3. Agency and Employment Law
   4. Torts Law
   5. Sales and Products Liability
   6. Intellectual Property
   7. Ethics
   8. Summary
7. Organizational Leadership and Decision Making
   1. Introduction and Overview
   2. What Is a Leader
   3. Sources of Power in Leadership
   4. Leadership Theories
   5. Transformational Leaders
   6. Decision Making and Empowerment
   7. Accountability
   8. Summary
8. Organizational Development and Change
   1. Introduction and Overview
   2. The Culture of an Organization
   3. Types of Culture
   4. Organizational Change
   5. The Human Side of Change and Resistance
   6. Summary
9. Negotiating Strategies
   1. Introduction
   2. Steps in Negotiating
   3. Tools in Negotiating
   4. Types of Negotiations
   5. Personality Types
   6. Preparing for Negotiations
   7. BATNA and Summary
10. Seven Management Disciplines
    1. Introduction and Overview
    2. Strategy Management
    3. Human Resource Management
    4. Technology Management
    5. Production and Operations Management
    6. Sales and Marketing Management
    7. Customer Experience Management
    8. Financial Management
    9. Risk Management
    10. Summary
11. Budgeting Essentials
    1. Introduction
    2. The Concept of Budgeting
    3. Activity Based Budgeting
    4. Factors to Consider in Budgeting
    5. Production Planning
    6. Inventory
    7. Sample Budget and Summary
12. Persuasive Communication
    1. Introduction
    2. Fundamentals of Communication
    3. Knowing the Audience
    4. The Power of Listening
    5. The credibility of the Speaker
    6. Evidence in Persuasion
    7. Emotion in Persuasion
    8. Organizing the Argument
    9. Summary

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• A high-speed Internet connection

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office or equivalent (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
• Strategic Planning - A Pragmatic Guide

There are no specific prerequisites for this course. However, basic computer skills, the ability to navigate the Internet, and an email account are all required.

This class is for you if you're currently working in, or planning on working in, any area of information technology that requires managerial responsibilities.

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multi-national corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

No.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.